Account Manager -Dach Region

Company Description QuestionPro is a global provider of online survey and research software used by more than 2.5 million users across 40 countries. The platform offers tools for survey creation, distribution, and analysis, as well as polling, tablet-based mobile research, and data visualization. For over a decade, QuestionPro has delivered reliable and innovative technology to Fortune 100 companies, academic institutions, small businesses, and individual researchers. Team members contribute to a product that helps organizations generate insights for better business decisions while working in a dynamic, growth-oriented environment.Role Description The Account Manager – DACH Region is a full-time, on-site role based in the Pune Division. This position is responsible for managing and growing relationships with customers from the DACH region (Germany, Austria, Switzerland), acting as the main point of contact for their survey and research platform needs. Day-to-day tasks include onboarding new clients, conducting product demonstrations, coordinating implementations, and ensuring ongoing customer satisfaction and retention. The role involves monitoring account health, identifying upsell and cross-sell opportunities, collaborating with sales and product teams, and responding to customer inquiries in a timely, solution-oriented manner. The Account Manager will also gather client feedback, support localization and regional requirements, and maintain accurate records in CRM and internal systems.Qualifications Proficiency in account management and customer relationship-building, with experience supporting clients in international or SaaS environments.Strong communication skills, including fluent German (C1) minimim and very good English, with the ability to present complex concepts clearly to diverse stakeholders.Solid understanding of online survey tools, market research, or data analytics platforms, and the ability to translate client needs into product solutions.Organizational and time-management skills to handle multiple accounts, prioritize tasks effectively, and maintain detailed documentation in CRM tools.Collaborative mindset, with experience working closely with sales, support, and product teams to resolve issues and drive customer success.Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.Comfort working in an on-site, fast-paced environment and adapting to evolving processes, tools, and customer expectations.Prior experience with the DACH market or European clients, and familiarity with B2B SaaS subscription models, is highly beneficial.