Technical Program Manager

Tata Communications · Pune District

  • Experience2–7 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted16 Sept 2026
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About Tata Communications

Tata Communications is hiring in Pune District in telecom. This role looks for around 2+ years of experience.

Skills

  • CPaaS
  • SMS
  • WhatsApp Business API
  • Email
  • Voice
  • APIs
  • cloud platforms
  • system architecture
  • enterprise software delivery
  • Agile
  • Scrum
  • product development methodologies
  • program management
  • project management
  • product deployments
  • customer implementations
  • platform integrations
  • risk management

The role

A technical program manager at a communications technology company leads CPaaS deployments and customer implementations across SMS, WhatsApp Business API, Email, and Voice platforms, coordinating product development, platform integrations, and Agile delivery. Program management and system architecture guide cross-functional execution, adoption, reliability, and enterprise software delivery.

Full job description

A Technical Program Manager (TPM) is responsible for leading the end-to-end delivery of complex technology programs, including product development, deployment, and lifecycle management for communication platforms such as SMS, WhatsApp, Email, RCS and Voice solutions. The role acts as a bridge between Product, Engineering, Operations, Sales, and Customer Success teams to ensure successful implementation and adoption of products.Key ResponsibilitiesDrive the planning, execution, and delivery of technical programs and product initiatives.Manage the complete product lifecycle for SMS, WhatsApp Business, Email, and Voice communication platforms.Lead product deployment, implementation, onboarding, and rollout activities across customers and internal stakeholders.Coordinate with Engineering, Product, Operations, Security, Compliance, and Business teams to deliver solutions on time.

Define program scope, timelines, milestones, dependencies, and success metrics.Manage customer integrations, platform migrations, and deployment strategies.Identify and mitigate risks, resolve blockers, and ensure smooth execution.Track program KPIs, adoption metrics, service performance, and customer satisfaction.Drive process improvements, automation, and operational excellence initiatives.Provide executive-level reporting and stakeholder communication.

Required SkillsStrong program and project management experience.Good understanding of CPaaS (Communications Platform as a Service) products including SMS, WhatsApp Business API, Email, and Voice solutions.Experience managing product deployments, customer implementations, and platform integrations.Knowledge of APIs, cloud platforms, system architecture, and enterprise software delivery.Strong stakeholder management, communication, and leadership skills.Experience with Agile, Scrum, and product development methodologies.Excellent problem-solving, risk management, and analytical abilities.

Success MetricsSuccessful delivery and deployment of communication products.On-time program execution and customer go-live completion.Platform adoption and utilization growth.Service reliability, uptime, and operational efficiency.Customer satisfaction and business impact.Effective management of risks, dependencies, and stakeholder expectations.

One-line Summary:A TPM drives the development, deployment, and adoption of SMS, WhatsApp, Email, and Voice products, ensuring seamless execution of technical programs, customer implementations, and business outcomes across cross-functional teams.