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Resident Engineer Service Assurance at Jio — Pune District

Experience5–7 yrs
SalaryNot disclosed
Work modeonsite
Posted29 Sept 2026

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About Jio

Jio is hiring in Pune District in telecom. This role looks for around 5+ years of experience.

Skills

service-level agreements
fault management
link monitoring
customer support
escalation management

The role

A service assurance engineer at a telecommunications company monitors network links, manages service-level agreements, and coordinates fault management for customer connectivity. The role handles service restoration, escalation management, and customer support.

Full job description

Jio Is inviting applications for the role Resident Engineer Service Assurance Maha Grameen BankLocation - Pune

RequirementEducation: BE/BTech/DiplomaExperience: 5-7 years

Job DescriptionWork with various internal stake holders and get the SRs resolved on priority.FLT with the customer branch end stake holdersCoordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of faultReporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptimeInteract with customer IT/SPOC for all service related issues/,deliveryMonitor DC/DR link and escalate internally for quick restorationHandle customer escalation and feedback effectively in time bound mannerRelease the tracker on fault management to customer as well as internal stake holderWork on SLA bound and get the monthly or Quarterly reportsLink monitoring and FT life cycle management on various scenarios.

Skill Set:Customer FocusedGood Management QualityPeople ManagementGood Oral and Written Communication