IBE Analyst

IBE Analyst📍 Location: Pune / Noida

About the RoleWe are looking for an experienced IBE Analyst to support global business operations, customer order management, contract administration, reporting, and stakeholder coordination. The role requires strong analytical capabilities, operational excellence, and the ability to collaborate with global teams while ensuring compliance with established business processes and procedures.

Key ResponsibilitiesExecute business processes in accordance with established SOPs, policies, and guidelines.Manage customer orders from receipt through closure, including procurement, invoicing, and contract completion.Maintain project, contract, proposal, and quotation information across business systems throughout the lifecycle.Extract, analyze, and publish reports from SAP, IFS, and other business systems for regional stakeholders.Collaborate with planning, procurement, finance, and operations teams to ensure timely material availability and project execution.Support root cause analysis, audit requirements, and process compliance activities.Coordinate with global stakeholders to ensure smooth execution of operational activities.Maintain confidentiality of sensitive commercial, financial, and technical information.Act as a point of contact for process-related queries and customer support activities.Drive continuous improvement initiatives to enhance productivity and operational efficiency.

Required QualificationsBachelor's degree in Science, Commerce, Business Administration, or a related field.3-5 years of experience in Business Operations, Order Management, Contract Administration, or a similar role.Experience working with global stakeholders and virtual teams.Willingness to work in flexible shifts supporting global time zones, including NA/LA regions.Strong proficiency in:Data Analytics & ReportingAdvanced MS Excel and PowerPointLarge Data Set ManagementSAP Contracts and Order EntryProblem Solving and Query ResolutionKnowledge of commercial contracts and project operations is preferred.Exposure to audits and service contracts is an advantage.Lean Six Sigma certification is a plus.

Preferred CompetenciesLeadership & OwnershipTake accountability for assigned deliverables and deadlines.Demonstrate a proactive approach to solving business challenges.Identify process improvement opportunities and drive operational excellence.Effectively manage challenging situations with professionalism and commercial awareness.Contribute to team success while maintaining ownership of individual responsibilities.Communication & Stakeholder ManagementStrong verbal and written communication skills.Ability to engage effectively with internal and external stakeholders across functions and geographies.Customer-centric mindset with a focus on delivering exceptional service.Ability to present information clearly and concisely.

Why Join Us?Benefits & WellbeingPremium membership to Calm for mindfulness and wellbeing support.Volunteer Paid Time Off for eligible employees.Employee Volunteer & Donation Matching Program.Employee Assistance Program (EAP).Personalized wellbeing programs through OnTrack.On-demand digital learning library for continuous professional development.Join us and be part of a global team that values collaboration, operational excellence, continuous learning, and customer success.