Customer Support Intern

Customer Support Intern (6-Month Internship) – PuneAbout AmberAmber is a long-term accommodation booking platform for students. We help 80M+ students worldwide find and book student housing near their universities without the hassle of negotiation, cumbersome paperwork, or complicated payment processes.If you're passionate about helping people, solving problems, and working in a fast-paced environment, join us in building the future of student housing.

Role OverviewWe are looking for enthusiastic and customer-focused interns to join our Customer Support team in Pune.This is a Pune-based internship with mandatory Work From Office requirements for day shifts. Candidates must be willing to work assigned shifts based on business requirements and should not have constraints around shift timings.

Key ResponsibilitiesRespond to customer queries via chat, calls, and emails professionally and promptlyHandle large volumes of customer interactions while maintaining quality standardsUnderstand customer concerns and provide accurate resolutionsMaintain strong product and process knowledge across support channelsCoordinate with internal teams for issue resolution and ticket closureMaintain turnaround times and service-level agreements (SLAs)Deliver a positive customer experience and maintain high customer satisfaction scoresDocument customer interactions accurately

What We're Looking ForExcellent verbal and written communication skills in English (mandatory)Must be based in Pune or willing to relocate to Pune for the internshipComfortable working in assigned rotational shifts (mandatory)Strong customer orientation and problem-solving abilityAbility to multitask and manage time effectivelyCalm, patient, and professional approach while handling customersComfortable handling calls, chats, and email supportFreshers and students looking for customer-facing experience are encouraged to apply

Shift Requirements (Mandatory)Candidates will be assigned shifts based on business requirements.Day Shifts (Work From Office – Pune):10:00 AM – 7:00 PM12:00 PM – 9:00 PMNight Shift (Work From Home):5:00 PM – 2:00 AMPlease Note:Shift allocation is determined by business requirements.Candidates cannot choose or permanently opt for a specific shift.Applicants must be comfortable working any assigned shift during the internship.

Internship DetailsDuration: 6 MonthsLocation: PuneDay shifts are Work From OfficeNight shifts are Work From HomeOpportunity to learn customer operations in a fast-paced startup environment

Why Join Amber?Fast-paced growth opportunitiesOwnership and autonomy from day oneCollaborative and high-energy work cultureHands-on customer experience exposure