City Operations Head

About the role:

The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city. This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness.

Roles & Responsibilities: 1. Operational Management: ○ Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively. ○ Implement and enforce operational policies and procedures to ensure consistency across all sites. ○ Manage facility maintenance and ensure compliance with health and safety regulations. ○ Monitor and report on key performance indicators (KPIs) related to operations and customer satisfaction.

2. Sales and Revenue Growth: ○ Develop and execute sales strategies to achieve and exceed revenue targets for each location. ○ Collaborate with the BTL team to create and implement promotional campaigns and initiatives. ○ Analyze sales data to identify trends, opportunities, and areas for improvement. ○ Train and mentor sales teams to enhance their performance and customer engagement skills.

3. Team Leadership: ○ Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation. ○ Conduct regular performance reviews and provide feedback to staff to support their professional growth. ○ Foster a positive and collaborative work environment that aligns with the company’s values and culture.

4. Customer Experience: ○ Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly. ○ Implement customer feedback mechanisms to continuously improve the customer experience.○ Develop and maintain strong relationships with members, encouraging retention and referrals.

5. Financial Management: ○ Prepare and manage budgets for each location, monitoring expenses and revenues to ensure financial targets are met. ○ Analyze financial reports and develop strategies to optimize profitability and operational efficiency.

6. Strategic Planning: ○ Collaborate with senior management to develop and execute strategic plans for city-wide growth and expansion. ○ Identify market trends and opportunities to drive business development and enhance competitive positioning.

Qualifications - ● Bachelor’s degree in Business Administration, Management, or a related field. An MBA or relevant advanced degree is a plus. ● Minimum of 5 years of experience in operations management, preferably within the retail or fitness industry. ● Proven track record of achieving sales targets and managing multiple locations. ● Strong leadership and team management skills with the ability to inspire and motivate staff. ● Excellent communication, interpersonal, and problem-solving skills. ● Proficiency in using business software and systems for operations and sales management. ● Ability to work flexible hours, including evenings and weekends, as required.