Associate, Disputes and Fraud Analysis

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Associate, Disputes and Fraud Analysis

About Your Role

As a Client Support Tier 1 - Sr Associate III, you’ll play a key role in delivering exceptional service to our clients. This position involves providing technical support, troubleshooting issues, and ensuring that our clients’ needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.

What You'll Do

Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.Troubleshoot and diagnose technical problems, guiding clients through solutions.Escalate complex issues to higher support tiers when necessary.Document client interactions and solutions provided to ensure accurate records.Collaborate with internal teams to improve support processes and client experiences.Maintain a strong understanding of Fiserv products to effectively assist clients.Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have

2+ years of experience in technical support1+ year(s) of experience with troubleshooting software or hardware issues1+ year(s) of experience providing phone or remote support1+ year(s) of experience using ticketing systems for support2+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience That Would Be Great To Have

Experience with Zendesk or a similar support platformFamiliarity with financial technology products

Strong problem-solving skills

Thank You For Considering Employment With Fiserv. Please

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our Commitment To Diversity And Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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