Assistant Café Manager

Company Description Cafe Coffee Day (CCD) is India’s largest café chain and a popular hangout for people who enjoy relaxed, social spaces centered around great coffee. Operated by Coffee Day Global Limited, a subsidiary of Coffee Day Enterprises Limited, CCD is backed by Asia’s second-largest network of coffee estates. The company sources rich, high-quality coffee that is exported to clients across the USA, Europe, and Japan, making it one of India’s leading coffee exporters. Since opening the first café in Bangalore in 1996, CCD has grown into a vibrant brand known for its energetic atmosphere and welcoming environment.Role Description The Assistant Café Manager role is a full-time, on-site position based in Pune City. The individual in this role supports the Café Manager in overseeing daily café operations, ensuring a consistently welcoming atmosphere and high-quality customer service. Key responsibilities include supervising staff, coordinating shift schedules, monitoring food and beverage preparation standards, and maintaining hygiene and safety compliance. The Assistant Café Manager helps manage inventory, supports sales and promotional activities, handles customer queries and feedback, and assists with cash handling and basic reporting. This role requires active engagement on the café floor, guiding the team to deliver efficient service and a positive guest experience.Qualifications Strong Customer Service skills with a focus on guest satisfaction and resolving concerns promptly.Effective Communication abilities for interacting with guests, guiding team members, and coordinating with management.Knowledge of Food & Beverage operations, including product quality standards and café menu offerings.Experience in Food Service, covering order handling, service speed, cleanliness, and safety practices.Sales skills to support upselling, promotions, and achievement of revenue targets.Prior experience in café, restaurant, or retail supervision is preferred.Ability to lead and motivate diverse teams, with strong organizational and time management skills.Basic understanding of inventory control and cash handling procedures.Flexibility to work shifts, weekends, and holidays as required.Diploma or degree in hospitality, retail management, or a related field is an advantage.