Team Leader For MA-CD Collection
Home Credit · Patna
- Experience2–3 yrs
- SalaryNot disclosed
- RoleCollections
- Work modeonsite
- Posted14 Oct 2026
About Home Credit
Home Credit is hiring in Patna in financial services. This role looks for around 2+ years of experience.
Skills
- Collections
- Agency management
- Microsoft Excel
- Microsoft PowerPoint
The role
Collections team leader at a financial services company. Manages collection agencies and field teams, drives loan recovery targets, monitors portfolio coverage and productivity, and improves agency performance using collections experience and agency management. Applies Microsoft Excel and Microsoft PowerPoint to prepare performance reports.
Full job description
Responsibilities
Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
Analyse the performance of collection agencies and provide them corrective action for improvement.
Preparing daily/weekly/monthly reports basis the performance of agencies.
To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
Delivery of team collection targets, quality, portfolio coverage and productivity targets indicators. People Management, including all HR related issues, as well as staff development.
Ensuring that the field executive visits maximum number of cases in a day as per company policy.
Training and development for team Motivation.
Should be able to resolve complaints in coordination with other departments.
Work very closely with team members to solve customer problems.
Desired Profile
Graduate, with minimum 2 years of collections experience or related functional experience
Candidate should have been team handling or region / portfolio handling experience.
Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
Should have experience in agency management preferably in high vintage.
Computer literacy: internet, email, MS Excel, MS PowerPoint
Should be able to coordinate with other department efficiently to resolve queries.
Who Should Join
Candidates who are result oriented.
Candidates who are process oriented
Candidates likely from Local region/state/city with local agency collection knowledge
Candidates with 2years (+) of relevant experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.