Customer Service Officer & Valuer
AU SMALL FINANCE BANK · Osian
- Experience0–0 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted26 Sept 2026
About AU SMALL FINANCE BANK
AU SMALL FINANCE BANK is hiring in Osian in financial services. This role looks for around 0+ years of experience.
Skills
- gold valuation
- KYC
- SOP compliance
- audit compliance
- loan disbursal
- customer transactions
The role
A gold loan appraiser at a financial services bank performs gold valuation and KYC, maintains appraisal records, and supports loan disbursal and overdue case follow-up. The role explains valuation results to customers and coordinates auction processes and branch documentation.
Full job description
Roles & Responsibilities Of Gold Loan Appraiser-
Perform gold purity checks correctly using the banks methods. Make sure gold valuation is accurate and follows all rules.Prepare clear and complete appraisal documents, keep records updated, and follow UV and documentation guidelines.Follow all SOPs, KYC, and audit requirements while handling and storing gold safely. Report any suspicious, low‑purity, or doubtful cases immediately.Support loan disbursal, renewals, follow‑up for overdue or spurious cases, and help in NPA auction coordination while meeting timelines.Process customer transactions, maintain accuracy, and work with external valuers when needed.Explain the valuation results to customers in simple terms, handle their queries, coordinate with branch teams for smooth service, and ensure timely submission of documents to CPC after audit.