Digital Repair Specialist

Jio · Orai

  • Experience1–4 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Leveljunior
  • Posted15 Sept 2026
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About Jio

Jio is hiring in Orai in telecom. This role looks for around 1+ years of experience.

Skills

  • Handset repair
  • Spares operations
  • CRM systems
  • Field team management
  • FTTx device inspections
  • Inventory reconciliation
  • Device repairs
  • Device swaps
  • Software upgrades

The role

A digital repair specialist at a telecommunications company evaluates technician performance, delivers handset repair training, and manages CRM systems, spares operations, and field team management. The role also handles device repairs and swaps, FTTx inspections, inventory reconciliation, and customer issue resolution.

Full job description

Jio Is inviting application for the role Digital Repair Specialist

RequirementsEducation: Diploma (Preferably in ECE/ Telecommunication/ IT/CS)Experience : 1.5 - 4 years

Job Description:1. Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs2. Ensure availability and manage upgrades or terminations3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs4. Deliver hands-on field training through OJTs5. Track KPIs and performance metrics of partners and technicians6. Take corrective actions based on evaluation outcomes7. Guide and support issue resolution within TAT to ensure customer satisfaction8. Conduct audits, inventory reconciliation and FTTx device inspections9. Handle walk-in customer interactions, device repairs/swaps, CRM, entries, and software upgrades10. Train and support extended service points11. Travel to touchpoints as per requirement12. Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates

Skill Set:Handset repair skillsKnowledge of spares operationsKnowledge of CRM SystemsTechnical knowledge and field team management skillsCustomer FocusCommunication skillsProblem Solving skills