Executive - Customer Engagement (Agency)

Axis Max Life Insurance Limited · Odisha

  • Experience3–4 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted21 Sept 2026
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About Axis Max Life Insurance Limited

Axis Max Life Insurance Limited is hiring in Odisha in insurance. This role looks for around 3+ years of experience.

Skills

  • customer service quality
  • policy servicing
  • premium processing
  • claims processing
  • agency operations
  • compliance
  • Microsoft Excel

The role

A customer engagement executive at a life insurance company manages policy servicing, premium processing, claims processing, and customer service quality. The role handles agency operations, compliance, and Microsoft Excel data management.

Full job description

Job DescriptionJob TitleExecutive- Customer Engagement (Agency)LocationBerhampurDepartmentOperationsFunctionOperations - AgencyReporting toManagerBand5 Key Responsibilities:· Managing office administration assets and upkeep of the same.· Agents Contracting· New Business Processing· Banking of Initial & Renewal Premium· Managing Petty cash & vendor payments· Retention of Surrender Requests· Execution of all Service Requests - Post Policy Issuance· Reverting on customer queries and complaints· Maintaining high NPS Scores· Life and Health Claims processing· Handling compliance issues.· Audit Rating          Measure of Success:· Service to Delight- 3Days· Customer Engagement - 70%· Surrender Retention - 68%· NPS - 85· 100% Banking with 24 hours.· Vendor payment TAT should be < 10 days· Surrender Requests  Desired qualifications and experience:· Graduate / Post-Graduate in any discipline.· 3-4 years’ experience handling front end customer services· Knowledge of service quality is requiredKnowledge and skills required:· Must be highly customer centric· Excellent communication skills· Good co-ordination skills· Data management on Excel should be good   About Axis Max Life InsuranceAxis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply