ISC Improvement manager (Navi Mumbai)

At Dow, we believe in putting people first and were passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If youre looking for a challenge and meaningful role, youre in the right place.

About you and this role

As an ISC Improvement Manager, you will play a critical role in driving end-to-end operational excellence across CSS Operations. You are a change agent with a strong continuous improvement mindset, capable of influencing without authority and partnering across functions to deliver sustainable results.

This role focuses on identifying, designing, and implementing operational improvements that enhance customer experience, service quality, cost efficiency, and process reliability. You will work across upstream, core, and downstream processes that enable CSS Operations, including Digital Ordering, Planning, Customer Service, Logistics, Documentation, Master Data handoffs, and Service Quality.

Success in this role requires solid stakeholder engagement, analytical rigor, and the ability to work seamlessly with diverse teams such as Commercial Excellence, Planning, Logistics, Quality, EH&S;, and Capability Teams.

Responsibilities

- Lead CSS Operations Excellence initiatives to improve efficiency, customer satisfaction, service quality, and cycle times.

- Drive upstream process improvements by partnering with Digital Ordering and Planning teams to reduce process breakdowns and improve forecasting accuracy and order signal quality.

- Lead downstream process improvements, focusing on logistics coor .