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General Manager at ideaForge — Navi Mumbai

Experience10–15 yrs
SalaryNot disclosed
Work modeonsite
Levelexecutive
Posted17 Sept 2026

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About ideaForge

ideaForge is hiring in Navi Mumbai in automotive mobility. This role looks for around 10+ years of experience.

Skills

UX research
usability
service design
design governance
design operations
Agile
Lean
AI-assisted design
human-AI interaction
customer research
journey mapping
design systems
product design
experience leadership

The role

A design leader at a robotics and aerospace technology company defines UX research, service design, and design governance across hardware-software products, translates customer insights into product requirements, and drives AI-assisted design and human-AI interaction while building multidisciplinary experience teams.

Full job description

Key ResponsibilitiesDefine and drive the end-to-end CX/UX vision, strategy, and governance across customer touchpoints.Build, hire, mentor, and scale UX/CX, research, industrial/product design, and engineering talent.Embed customer research, usability, journey mapping, and CX acceptance criteria into the product development process.Establish and govern design systems, experience standards, design QA, and approval processes.Translate customer insights into product requirements, design decisions, and measurable experience improvements.Partner with Product and Engineering to ensure PRD–XRD–Engineering Requirements traceability and experience quality.Drive AI-enabled CX transformation across research, design, analytics, documentation, support, and prototyping.Establish CX metrics such as customer effort, support contacts, rework, adoption, usability, and design-system compliance.Develop CX capability through career paths, competency frameworks, coaching, succession planning, and continuous upskilling.

Ideal Profile10–15+ years of experience in UX, CX, Product Design, Service Design, Design Systems, or Experience Leadership.Proven experience leading multidisciplinary teams and cross-functional product development.Strong exposure to hardware-software, robotics, UAV, automotive, industrial technology, aerospace/defence, or mission-critical products preferred.Strong expertise in UX research, usability, service design, design governance, design operations, and Agile/Lean methodologies.Experience in AI-assisted design/research and human-AI interaction.Bachelor’s degree required; Master’s in Design, HCI, Engineering, Product Design, Psychology, or related fields preferred.