Debt Manager-Flows-Central Settlements

IDFC FIRST Bank · Navi Mumbai

  • Experience2–5 yrs
  • SalaryNot disclosed
  • RoleCollections
  • Work modeonsite
  • Posted13 Oct 2026
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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Navi Mumbai in financial services. This role looks for around 2+ years of experience.

Skills

  • Collections
  • Negotiation

The role

Works as a collections manager in a bank. Negotiates retail asset settlements, resolves assigned cases within turnaround times, and maximizes settlement values through Collections or settlements experience. Tracks performance metrics and schedule adherence.

Full job description

Job Requirements

About the Role

The Collection Manager - Central Settlements is responsible for overseeing the settlement process within the Call Center Collections department for Retail Assets. This role involves driving overall settlements, ensuring timely case resolution, and maximizing settlement values. The manager will also be accountable for achieving key performance metrics and maintaining high standards of customer contactability and schedule adherence across varied locations.

Key Responsibilities

Primary Responsibilities

Drive overall settlements and ensure cases are resolved within the defined Turnaround Time (TAT) with a success rate above 95%.Negotiate on 100% of assigned cases to improve settlement outcomes.Increase the value of initial settlement offers through effective negotiation.Ensure collections are completed on the agreed settlement values.

Secondary Responsibilities

Monitor and enhance customer contractability.Ensure adherence to login schedules and prescribed working hours.Manage and track schedule adherence and performance input measures.

What We Are Looking For

Education

Graduation in any discipline.

Experience

2 to 5 years of relevant experience in collections or settlements.

Skills and Attributes

Strong negotiation and communication skills.Ability to manage multiple cases and meet performance targets.Proficiency in tracking and reporting metrics.Customer-centric approach and attention to detail.