Customer Service Executive-Retail Liabilities Inbound
IDFC FIRST Bank · Navi Mumbai
- Experience0–1 yrs
- SalaryNot disclosed
- Work modeunknown
- Levelfresher
- Posted19 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Navi Mumbai in financial services. This role looks for around 0+ years of experience.
The role
A fresher customer service executive role at a banking and financial services phone banking unit, handling inbound calls and resolving customer queries while maintaining AHT and first contact resolution. Requires great communication, problem-solving, and a customer-first attitude, with graduate (any discipline) education and customer service experience preferred. Based in Navi Mumbai, Maharashtra, India; work mode not specified.
Full job description
Job Requirements
About the Role
Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit! Be the voice our customers trust—resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first.
Key Responsibilities
Handle inbound calls and resolve customer queries
Maintain service quality, AHT, and first contact resolution
Ensure timely closure of customer requests
Promote digital channel adoption
Support service improvement initiatives
What We’re Looking For
Education: Graduate (any discipline)
Experience: Customer service experience preferred
Skills: Great communication, problem-solving, and a customer-first attitude