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Customer Service Executive-Credit Card Inbound at IDFC FIRST Bank — Navi Mumbai

Experience0–2 yrs
SalaryNot disclosed
Work modeunknown
Levelfresher
Posted18 Sept 2026

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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Navi Mumbai in financial services. This role looks for around 0+ years of experience.

The role

A fresher customer service executive role at a banking/financial services company, handling inbound credit card queries and improving service metrics like first contact resolution and average handling time using CRM tools. You’ll upsell identified products, drive Net Promoter Score (NPS), and resolve requests within turnaround time while working rotational shifts in a 24x7 environment. Required qualifications include a B.Com/B.Sc/BA/BBI/BMS or an MBA/M.Com/MA, with strong English and Hindi communication. The role is in Navi Mumbai, Maharashtra, India, with work mode not specified.

Full job description

Job Requirements

Job Title: Customer Service Executive-Credit Card Inbound

Department/Function: Customer Experience

Job Purpose:

Are you someone who thrives on solving problems and creating memorable customer experiences? As a Customer Service Executive – Credit Cards Inbound at IDFC FIRST Bank, you’ll be the voice our customer's trust. You’ll handle credit card queries with empathy, speed, and precision—turning everyday interactions into moments of delight. If you’re ready to be part of a high-energy team that values service excellence, innovation, and growth, this is your chance to shine in a 24x7 dynamic environment.

Roles & Responsibilities:

Handle inbound customer queries related to credit cards with speed and accuracyMaintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT)Ensure timely resolution of customer requests within defined turnaround time (TAT)Promote migration to alternate service channels for improved efficiencyDrive Net Promoter Score (NPS) through positive customer interactionsUpsell identified products to support revenue generationAdhere to weekly shift schedules, including rotational shifts (24x7)Support and drive key initiatives within the Customer Contact CentreContribute to overall service excellence and operational efficiency.Excellent communication skills in English and Hindi; regional languages are a plusStrong problem-solving and decision-making abilitiesCustomer-centric mindset with a focus on service qualityComfortable working in rotational shifts, including weekends and holidaysProficient in using computer systems and CRM tools.

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 2 years of relevant experience