Customer Service Executive-Credit Card Inbound

IDFC FIRST Bank · Navi Mumbai

  • Experience0–2 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelfresher
  • Posted18 Sept 2026
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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Navi Mumbai in financial services. This role looks for around 0+ years of experience.

Skills

  • credit card support
  • English
  • Hindi
  • CRM tools

The role

A customer service representative at a retail banking company handles credit card queries through voice support, resolves requests accurately, and upsells relevant products while supporting service quality. English and Hindi proficiency and CRM tools help deliver efficient customer interactions.

Full job description

Job Requirements

About the Role

Are you someone who thrives on solving problems and creating memorable customer experiences? As a Customer Service Executive – Credit Cards Inbound at IDFC FIRST Bank, you’ll be the voice our customers trust. You’ll handle credit card queries with empathy, speed, and precision—turning everyday interactions into moments of delight. If you’re ready to be part of a high-energy team that values service excellence, innovation, and growth, this is your chance to shine in a 24x7 dynamic environment.

Key Responsibilities

Primary Responsibilities

Handle inbound customer queries related to credit cards with speed and accuracyMaintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT)Ensure timely resolution of customer requests within defined turnaround time (TAT)Promote migration to alternate service channels for improved efficiencyDrive Net Promoter Score (NPS) through positive customer interactionsUpsell identified products to support revenue generationAdhere to weekly shift schedules, including rotational shifts (24x7)

Secondary Responsibilities

Support and drive key initiatives within the Customer Contact CenterContribute to overall service excellence and operational efficiency

What We Are Looking For

Education

Bachelor’s degree in any discipline (Full-time)

Experience

Prior experience in customer service preferred, especially in banking or credit card support

Skills and Attributes

Excellent communication skills in English and Hindi; regional languages are a plusStrong problem-solving and decision-making abilitiesCustomer-centric mindset with a focus on service qualityComfortable working in rotational shifts, including weekends and holidaysProficient in using computer systems and CRM tools