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Client Retention Executive at ICICI Lombard — Navi Mumbai

Experience0–0 yrs
SalaryNot disclosed
Work modeonsite
Posted1 Oct 2026

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About ICICI Lombard

ICICI Lombard is hiring in Navi Mumbai in insurance. This role looks for around 0+ years of experience.

Skills

insurance policy benefits
outbound calling
customer relationship management
cross-selling
upselling

The role

A customer retention executive at an insurance company contacts policyholders, explains insurance policy benefits, and drives policy renewals through outbound calling and customer relationship management. The role also uses cross-selling and upselling to expand customer value.

Full job description

This job is provided by apna.co Customer Retention Manager – Voice Process

💼 Roles & Responsibilities

Make outbound calls to existing ICICI Lombard customers. Contact customers regarding upcoming policy renewals. Explain policy benefits, coverage, renewal options and offers. Handle customer queries, concerns and objections professionally. Convince customers to renew their insurance policies. Follow up with customers who have not completed their renewal. Achieve daily, weekly and monthly retention/renewal targets. Maintain accurate customer and call-related information in the CRM. Build and maintain good relationships with existing customers. Identify opportunities for cross-selling and upselling, wherever applicable. Ensure a positive customer experience throughout the renewal process.

Contact Hr Geetanjali- 9594955476.

Email Id- geetanjali.wani@ext.icicilombard.com