Client Retention Associate

ICICI Lombard · Navi Mumbai

  • Experience0–2 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Levelfresher
  • Posted17 Sept 2026
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About ICICI Lombard

ICICI Lombard is hiring in Navi Mumbai in insurance. This role looks for around 0+ years of experience.

Skills

  • Hindi
  • English
  • outbound sales
  • insurance

The role

A customer retention associate at an insurance company renews existing policies through outbound sales, explains coverage details, and closes renewals while updating customer records. The role applies insurance knowledge and Hindi and English.

Full job description

This job is provided by apna.co 🚀 WE’RE HIRING | ICICI LOMBARD GENERAL INSURANCE 🚀

Vertical: Retention

🔹 Designation: Customer Retention Manager (CRM)

🔹 Process: 100% Voice | outbound Calling

🔎 Job Responsibilities

📞 Make outbound calls to existing customers

🔁 Renew insurance policies of existing customers

💬 Explain policy benefits, renewal offers, and coverage details

🤝 Convince customers and close renewals effectively

📈 Achieve renewal and retention targets

📝 Update customer details and renewal status accurately

✅ Job Requirements

✔ Good communication skills in Hindi & English

✔ Strong sales mindset & thought process

✔ Experience In Outbound Sales Preferred

✔ Knowledge of insurance or sales is an added advantage

✔ Graduation is mandatory

✔ Experience: 0–2 Years (Fresher’s can apply)

Shift Timings & Week Offs: Rotational Shifts: 9:00AM – 6:30PM & 10:00am to 7:30pm (Any 9.5 Hrs. shift) 📅 6 Days Working 🔁 1 Rotational Week-Offs

💰 Salary Package

✨ Fresher: ₹12,500 (In-hand) | CTC: ₹2.10 LPA

✨ Experienced: Up to ₹18,000 (In-hand) | CTC: ₹2.79 LPA

🎯 High earning potential with performance-based incentives