Call Center Representative
SS&C FINTECH SERVICES INDIA PRIVATE LIMITED · Navi Mumbai
- Experience2–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted1 Oct 2026
About SS&C FINTECH SERVICES INDIA PRIVATE LIMITED
SS&C FINTECH SERVICES INDIA PRIVATE LIMITED is hiring in Navi Mumbai in financial services. This role looks for around 2+ years of experience.
Skills
- English (UK)
- Transaction processing
- Financial services regulations
- Microsoft Word
- Microsoft Excel
The role
A customer service representative at a financial services company provides client support through English (UK), telephone assistance, web chat, transaction processing, and financial services regulations. The role also uses Microsoft Word and Microsoft Excel to resolve enquiries and maintain accurate service delivery.
Full job description
To comply with the regulatory regimes in which SS&C operates including DataProtection, Financial Crime Prevention and CASS regulations
Knowledge and Technical Skills Proficiency in the English (UK) language is essential, both spoken and written language skills are required
Provide real-time assistance to clients through inbound and outbound telephonecalls, web chat, answering questions, resolving issues, and offering guidance
Processing transactions to agreed service levels, quality standards and whererelevant within agreed financial authority limits
Supporting clients with a number of platform specific support tools and processes
Adherence to schedules to ensure Service Level Agreements are achieved
Ensure timely and accurate responses to client enquiries while maintaining aprofessional and client-centric approach
Proficiency in the English (UK) language is essential, both spoken and writtenlanguage skills are required to communicate with UK colleagues and UK and globalclients
A flexible approach to completing variety of tasks to support TL / TM and otherteams for business needs
To escalate issues or potential breaches to Line Manager
Provide a quality service, aiming for 100% accuracy and timeliness of delivery
To review processes and practices within your role to propose change andimprovement where individual and team performance are being affected
Keeps own knowledge of processes, products and appropriate regulation up to date
Proven experience in a contact centre role, with a minimum of 2+ years of experience
Preferably in the UK Mutual Funds Financial Services environment
Good keyboard skills and familiar with Microsoft word and excel Ability to identify areas of risk or concern, either within team or in the business
Exceptional communication and interpersonal skills
Flexible and adaptable to change and challenges
This role offers a unique opportunity to combine your financial expertise, client serviceskills, and UK language proficiency to deliver outstanding value to our clients
If you are adedicated and knowledgeable professional who thrives in a dynamic environment, weencourage you to apply and join our team