Branch Manager
IDFC FIRST Bank · Navi Mumbai
- Experience10–11 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelexecutive
- Posted9 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Navi Mumbai in financial services. This role looks for around 10+ years of experience.
Skills
- banking operations
- retail banking
- banking products
- regulatory compliance
- team management
- sales targets
- customer relationship management
- data-driven decision making
- Microsoft Office
- banking software
- English
The role
A branch manager at a retail banking institution oversees banking operations, drives retail banking growth, and ensures regulatory compliance while leading branch staff. The role also applies customer relationship management and Microsoft Office to improve service quality and business performance.
Full job description
Job Requirements
About the Role
The Branch Manager at IDFC FIRST Bank is a leadership role within the Retail Banking division, responsible for managing the overall operations, performance, and customer experience of the branch. The role focuses on driving business growth, ensuring regulatory compliance, and delivering exceptional service. The Branch Manager will lead a team of banking professionals, foster a high-performance culture, and collaborate across departments to achieve strategic objectives.
Key Responsibilities
Primary Responsibilities
Oversee daily branch operations including customer service, sales, and staff management.Develop and implement strategies to achieve branch targets and business goals.Monitor branch performance metrics and take corrective actions where necessary.Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking productsEnsure compliance with banking regulations and internal policies.Build and maintain strong customer relationships while promoting bank products and services.Lead, coach, and motivate branch staff to meet individual and team performance goals.Conduct regular performance evaluations and provide constructive feedback.Maintain a low attrition rate within the branchEnsure hiring is aligned as per the manpower budgetsCollaborate with cross-functional teams to enhance customer experience and drive growth.Address customer complaints and resolve issues promptly and professionally.Prepare and submit periodic reports on branch activities and performance to senior management.
Secondary Responsibilities
Support initiatives to improve operational efficiency and service quality.Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.
What We Are Looking For
Education
Bachelor’s degree in business administration, Finance, or a related field.Postgraduate qualifications (e.g., MBA) are preferred.
Experience
Minimum of 10 years of experience in retail banking.At least 2 years in a managerial or leadership role within a banking environment.
Skills and Attributes
Strong knowledge of banking products, services, and operations.Proven leadership and team management capabilities.Orientation and ability to meet and exceed sales targets.Analytical mindset with the ability to make data-driven decisions.Thorough understanding of banking regulations and compliance standards.Proficiency in Microsoft Office and banking software.Flexibility to work extended hours and travel as required.Fluent in English with strong business communication skills