Transformation Manager - Operations
IDFC FIRST Bank · Mumbai
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeunknown
- Levelmid
- Posted16 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Mumbai in financial services. This role looks for around 2+ years of experience.
The role
A mid-level Operations Transformation Manager role at IDFC FIRST Bank for retail and wholesale banking operations. You baseline and map end-to-end operations processes, design ideal end-state process flows using AI with risk controls, and independently drive digital initiatives through implementation, change management, and impact metrics. Skills include AI platforms, analytics, and process improvement methodologies. Based in Mumbai, Maharashtra, India (work mode not stated).
Full job description
Job Requirements
Job Title: Transformation Manager- Operations
Department/Function: Operations
Job Purpose
The Associate - Operations Transformation role is a high stakes and high visibility role responsiblse for driving efficiencies in retail and wholesale operations of the bank. This will involve working closely with all operations unit heads to baseline current processes, identifying avenues for efficiency improvement and design an ideal end-state processes. The role goes beyond stratgey and will involve close collaboration with multiple business units and IT teams for end-to-end implementation of designed strategy to drive continuous improvement.
Roles & Responsibilities
Operations strategy and end-state vision development
Develop comprehensive understanding of all operations processes to last level of detail and map all processes
Design ideal process flow leveraging latest technologies involving AI, while ensuring appropriate risk controls
Full collaboration with Business Units and Tech teams:
Independently drive implementation of digital initiatives through effective cross-functional collaboration
Ensure seamless and accelerated implemetation, while providing clear anf complete visibility to enior leadership
Promote a culture of innovation and agility across operational teams.
Support change management efforts and ensure adoption of new processes.
Track and report impact metrics for all improvement initiatives.
Facilitate knowledge sharing and best practices across task forces and departments.
Process improvement methodologies
New technology, AI platforms and Analytical skills
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) from IIFT, JBIMS, MDI Gurgaon, NMIMS, RGIM, IIT Bombay, IIT Kanpur, Symbiosis Institute, Tata Institute of Social Sciences, Xavier School of Management
Experience: 2 - 5 years of relevant experience