Technical Account Manager

Red Hat is hiring for the role of Technical Account Manager

Responsibilities of the Candidate :

Perform technical reviews & share knowledge to proactively identify & prevent issues

Understand your customers' technical infrastructures, hardware, processes, and offerings

Perform initial or secondary investigations and respond to online and phone support requests

Deliver key portfolio updates and assist customers with upgrades

Manage customer cases and maintain clear and concise case documentation

Create customer engagement plans & keep documentation on customer environments updated

Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

Travel to visit customers, partners, conferences, and other events as needed

Requirements :

Bachelor's degree in science or a technical field; engineering or computer science

Competent reading and writing skills in English

Ability to convey information to customers in a clear and concise manner

Ability to effectively manage and grow existing enterprise customer and partner relationships by delivering best-in-class support

Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

Upstream involvement in open source projects (patches submitted for upstream) is a plus

Indian citizenship or authorization to work in India