Team Lead - First Line
Etraveli · Mumbai
- Experience2–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted1 Oct 2026
About Etraveli
Etraveli is hiring in Mumbai in hospitality travel. This role looks for around 2+ years of experience.
Skills
- travel industry
- team handling
- customer service
The role
A first-line customer service team lead at a travel company supervises attendance, monitors calls, delegates cases, and coaches team members using travel industry expertise and team handling. The role also uses customer service.
Full job description
Comfortable with rotational shifts 247 including night shifts
Supervise attendance and ensure time adherence by all team members . Monitor Calls Delegate cases as appropriate . Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar Position