Strategic Account Operations Leader

Mission

Assume full accountability for the execution, delivery, and Commissiong of a portfolio of projects in line with our Long-Term Program Agreement with one of our strategic accounts in the Data Center segment.

The incumbent will lead a team of project managers and collaborate with other functions (i.e purchasing, logistics, contract mgt, project controlling, technical leaders, Site & Cx managers and Quality) to ensure consistent, high-quality, and profitable delivery of multiple concurrent projects.

Scope and Environment

The customer is a strategic account operating in East Asia & Australia who is now expanding in India. The portfolio of projects includes all technologies and solutions of the Scheider Electric Energy Management business unit and across 3 locations in India.

The client’s management team in India will be based in Mumbai. This role will report to the Strategic Account Program VP.

Key Responsibilities

Portfolio Execution & DeliveryLead and coordinate simultaneous project execution across multiple locations in IndiaEnsure projects are delivered on time, within budget, to quality and safety standardsDrive standardization and consistency in delivery practices across the regionMonitor project performance (schedule, cost, risk, KPIs) and implement corrective actionsManage variations, claims, and disputes effectively with support of contract managerMitigate commercial and delivery risks across all projects Financial & Performance AccountabilityOwn portfolio P&L performance and financial outcomes of the projects in IndiaDrive cost control, margin improvement, and operational efficiencyEstablish and monitor KPIs across project delivery & customer satisfaction Customer Leadership & SatisfactionAct as the primary senior interface for the customer across all projects in IndiaBuild and maintain long-term strategic relationships with the client leadership teamEnsure consistent delivery excellence aligned with customer expectationsEnsure that project status and progress is reported on a regular basis according to the specified requirement and proactively manage issues, escalations, and scope changes.Drive continuous improvement based on customer feedback and performance metrics Support to Tendering TeamEnsure alignment between tender assumptions and execution capabilitiesSupport the tendering team inDefining the right execution set up, Identification of project execution risk & mitigation plan, Sharing lessons learned lessons from execution to be considered during the bidding stage Collaboration

Strong and tight collaboration with:The rest of the functions supporting the program including tendering, technical, contract management, purchasing & logistics, Site mgt team, field services, Process & Gov, Quality & Finance and his/her peers in Australia & East Asia.Intra-Group and Outside Group suppliers or services providers

Requirements

Education

University degree in Engineering, Business, or related field. MBA or equivalent is a plusPMP certified professional

Languages

Fluent in English

Experience

15+ years of experience in: Multi-projects, multi-technology projects in an international environmentData Center or critical infrastructure projectsProven track record in: Complex stakeholders and contract management identifying and negotiating claims and contract variationsDelivering financial and operational performanceResolving project performance issues and coach other project managers in successful project delivery

Skills:

Strong operational leadership including Team Builder, Results driven, Positive, Constructive, DecisiveProven ability to work in a matrix environment, setting priorities and providing directionAbility to effectively orchestrate multiple activities at once to accomplish a goal, whilst anticipating and adjusting for problems and roadblocksExcellent communication and ability to build and retain professional and mutually beneficial stakeholder relationships Ability to drive collaboration across cultures and regions

BE / Btech - Electrical / Mechanical

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150 000+ employees in 100+ countries

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