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Sr Officer - CAT - Loyalty at Axis Max Life Insurance — Mumbai

Experience1–5 yrs
SalaryNot disclosed
Work modeonsite
Posted30 Sept 2026

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About Axis Max Life Insurance

Axis Max Life Insurance is hiring in Mumbai in insurance. This role looks for around 1+ years of experience.

Skills

Customer service
Customer retention
Customer feedback analysis

The role

A customer service professional at an insurance company manages customer complaints, builds customer retention, and analyzes customer feedback while improving customer satisfaction. Customer service, customer retention, and customer feedback analysis guide service improvements and issue escalation.

Full job description

Manage and resolve customer complaints professionally and courteously.

Develop and maintain strong relationships with customers to increase loyalty and retention.

Identify and escalate potential issues or concerns to senior management.

Collaborate with internal teams to improve overall customer satisfaction.

Analyze customer feedback and suggest improvements to products or services.

Provide exceptional customer service through various channels.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.