Sr. Manager Marketplaces

Designation: Senior Manager - MarketplaceLocation: Mumbai, Lower Parel

About Us :The Souled Store is a homegrown youth casual-wear brand founded in 2013. Today, we are one of India's largest online merchandising platforms, with licensing partnerships including Disney, Warner Bros., WWE, IPL and Viacom18 among others. We create products inspired by pop culture — superheroes, movies, TV shows, cartoons — while also staying deeply rooted in evolving youth fashion and lifestyle trends. Alongside our core men's and women's apparel categories, we are actively expanding into new product lines such as activewear, Supima products, personal care (perfumes), footwear and backpacks. While we began as a digital-first brand, we have steadily expanded into offline retail and currently operate 70+ stores across India, with further pan-India expansion underway. The Souled Store was built on a simple belief: people do their best work when they love what they do. We believe work should be driven by ownership, curiosity, and leadership at every level — not just by titles. If you resonate with our culture and want to be part of an aggressively scaling, consumer-first brand, we'd love to have you join us.

Roles & Responsibilities :Own end-to-end marketplace P&L across the portfolio (Myntra, Ajio, Nykaa, Amazon, Flipkart, and quick-commerce platforms such as Zepto and Swiggy Instamart), setting pricing and profitability strategy at a category and channel levelTranslate marketplace strategy into an execution roadmap, and represent marketplaces in leadership reviews and cross-functional planning (finance, supply chain, marketing, category)Build and own governance systems for catalog quality, product listings and QC across all marketplaces, going beyond issue resolution to preventive SOPs and audit cadencesOwn the returns RCA charter end-to-end, converting root-cause findings into policy and process changes with marketplace and internal teamsOwn the ads/marketing budget across marketplaces, driving spend allocation and ROI optimization rather than campaign execution aloneOwn and deliver GMV and revenue targets at a portfolio level, including forecasting and course-correctionServe as the senior point of contact with marketplace platforms' category and account leadership, negotiating terms, visibility opportunities and escalation resolutionDrive evaluation and onboarding of new marketplaces and channels, including international expansion into new geographies (e.g., Southeast Asia)Identify, prioritize and implement growth levers across categories and channels, and own the business case for new initiativesHandle high-stakes escalations and operational issues requiring cross-functional coordination and senior stakeholder management

Skills & Requirements :Proven expertise in marketplace operations at scale, with strong command of Amazon, Flipkart, Myntra, Ajio, Nykaa and quick-commerce platforms (Zepto, Swiggy Instamart)Experience managing and developing a team, with the ability to delegate, coach and hold direct reports accountableStrong P&L ownership and pricing strategy experience at a portfolio or category level, including budgeting and forecastingProven ability to build and scale processes (catalog governance, RCA frameworks, SOPs) rather than only executing themAdvanced analytical skills, comfortable building dashboards and using data to drive forecasting and decision-making; advanced Excel required, SQL/BI tool exposure preferredStrong stakeholder management skills, including experience engaging senior leadership both internally and with marketplace platform partnersStrategic thinking with the ability to translate business goals into an execution planPrior exposure to international expansion or new-market/channel evaluation is a strong plusExcellent communication, negotiation and cross-functional collaboration skills

Experience :5–8 years of experience in e-commerce/marketplace operations, including at least 1–2 years in a people-management or team-leadership capacity. Prior experience in the fashion/lifestyle category, and exposure to quick-commerce or international marketplace expansion, is a strong plus.