So… why is it free?

Employers pay when they hire through Elip. You're not the product — you're the talent it finds. No contracts, no card. Not useful? One message wipes everything. No hidden Pro tier. No “contact sales.” This is the entire pricing page.

Sr Engineer - Global Customer Service Operations at Tata Communications — Mumbai

Experience3–5 yrs
SalaryNot disclosed
RoleIT Support Engineer
Work modeonsite
Posted14 Oct 2026

Apply for this job

About Tata Communications

Tata Communications is hiring in Mumbai in telecom. This role looks for around 3+ years of experience.

Skills

Fortinet SDWAN Technology
IPsec
BGP

The role

Works as a customer service operations engineer for a company providing cloud, mobility, IoT, collaboration, security, media and network services. Resolves customer issues by diagnosing system and application problems, applying Fortinet SDWAN Technology, IPSEC and BGP, and escalating unresolved cases. Maintains service quality in 24X7 environments and works to meet SLAs.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

Graduate with 3-5 years of experience

Other Knowledge & Skills

Demonstration of problem-solving skills with Fortinet SDWAN Technology.Handson experience in IPSEC and BGP Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.Maintain awareness of latest technologies in the domain

Key Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved and work proactively to maintain the same.