Sr Engineer - Captive Operations
Tata Communications · Mumbai
- Experience3–4 yrs
- SalaryNot disclosed
- Work modeunknown
- Levelmid
- Posted15 Sept 2026
About Tata Communications
Tata Communications is hiring in Mumbai in telecom. This role looks for around 3+ years of experience.
Skills
- Customer service support
- System troubleshooting
- Application troubleshooting
- Incident escalation
- Service-level management
- Twenty-four-seven operations
The role
A customer operations professional in a communications and network services company manages customer queries and resolves system or application issues. They diagnose problems, troubleshoot incidents, follow escalation procedures, and maintain service-level commitments in high-availability operations. Core skills include customer service support, system troubleshooting, application troubleshooting, incident escalation, service-level management, and twenty-four-seven operations.
Full job description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications & Experience
Graduate with 3-4 years of experience
Other Knowledge & Skills
Demonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.Maintain awareness of latest technologies in the domain
Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved and work proactively to maintain the same.