Sr Customer Service Executive - Service Delivery & Management
Tata Communications · Mumbai
- Experience0–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted1 Oct 2026
About Tata Communications
Tata Communications is hiring in Mumbai in telecom. This role looks for around 0+ years of experience.
Skills
- project management workflows
- database analysis
- quantitative research
- qualitative research
- customer service operations
The role
A customer service executive at a telecommunications company coordinates project delivery, monitors project progress, and resolves customer issues using project management workflows and quantitative research. The role also applies database analysis and customer service operations.
Full job description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.
Minimum Qualifications & Experience
Graduate and/or equivalent experience.0-4 Years experience
Other Knowledge & Skills
NIL
Key Responsibilities
Proactively monitoring project progressResolving issues and initiating appropriate corrective actionCreating reports and project documentationAnalysing databases, doing quantitative and qualitative researchRegularly participates in important projects or activities as a full contributing team member.Respond to customer queries in a timely manner.Update Project Management Workflow and Project document repository