Specialist Operations & Strategy

Specialist Operations & Strategy

Location: Mumbai

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Specialist in Operations & Strategy at Stayvista, you will drive key operational initiatives across property performance, guest experience, process improvement, automation and cross-functional coordination.

About You

Drive operational excellence across Property, Sales, Revenue, Finance and Acquisition.

Manage property maintenance, guest feedback/compliance and portfolio performance.

Resolve cross-functional escalations and improve operational handovers and processes.

Identify opportunities for cost control, efficiency and automation, including AI tools and Voice Agents.

Develop and improve SOPs, trackers, MIS and operational metrics to drive accountability and closure.

Drive adoption of key initiatives and independently manage cross-functional projects.

3–5 years of experience in Operations, Strategy, Program Management or related roles.

Strong ownership, problem-solving, stakeholder-management and data-driven decision-making skills.

Hospitality, travel, real estate or multi-location operations experience is preferred.

This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

Experience working in a fast-paced, multi-location or hospitality environment.

Key Metrics: What you will drive and achieve

Maintenance closure & TAT

Feedback collection & compliance

Property/portfolio performance

Escalation closure TAT

SOP/process adoption

AI & automation adoption

Cost efficiency

Ops Finance & Acquisition process efficiency

Our Core Values: Are you a CURATER?

Curious: Here, your curiosity fuels innovation.

User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.

Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

Aspire: Keep learning, keep growing—because we’re all about continuous improvement.

Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.

Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.

Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.

Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.

Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.

Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.

Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.

Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.

Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.