Senior Specialist - Investor Grievance
UPSTOX · Mumbai
- Experience5–8 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted1 Oct 2026
About UPSTOX
UPSTOX is hiring in Mumbai in financial services. This role looks for around 5+ years of experience.
Skills
- Investor grievance handling
- SEBI regulations
- Exchange guidelines
- Depository guidelines
- Grievance redressal frameworks
- Microsoft Excel
- Google Sheets
The role
A regulatory compliance analyst at a fintech platform handles investor grievance redressal under SEBI regulations, exchange and depository guidelines, and uses Microsoft Excel to turn complaint data into regulatory reports and resolution insights. The role also applies grievance redressal frameworks to sensitive investor escalations and audit-ready processes.
Full job description
Job Description
Job Description
Title: Senior Specialist – Investor Grievance
Location: Mumbai
Work arrangement: 5 days in the office
About Upstox
At Upstox, we're building the future of investing — simple, powerful, and for everyone. We're one of India's fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global, and on a mission to make wealth creation accessible to every Indian. From first-time investors to seasoned traders, millions trust us to power their financial journeys. We're not just moving fast — we're moving with purpose. If you thrive in a high-energy, high-impact environment, you're in the right place.
The Role: Senior Specialist – Investor Grievance
As a Senior Specialist – Investor Grievance, you'll be the voice of resolution for our investors when things don't go as expected. You'll own the end-to-end handling of investor grievances, make sure every resolution stays within regulatory norms, and turn complaint data into sharp reports and insights that help us fix problems at the root.
What You'll Own
Manage and resolve investor grievances received across channels (including SEBI SCORES, exchanges, depositories, and direct escalations) accurately and within regulatory timelines
Ensure all grievance handling complies with SEBI, exchange, and depository norms, and keep processes audit-ready at all times
Curate and publish regular grievance reports (daily, monthly, and regulatory) for internal stakeholders and regulators
Analyse complaint trends to generate actionable insights, and partner with product, operations, and compliance teams to drive root-cause fixes
Drive continuous improvement in turnaround time, resolution quality, and investor satisfaction
What we're looking for
Experience in investor grievance handling, customer escalations, or compliance within broking, depository, or financial services
Solid understanding of SEBI regulations, exchange/depository guidelines, and grievance redressal frameworks
Strong analytical skills, with the ability to turn complaint data into clear reports and meaningful insights
Proficiency in Excel/Google Sheets; exposure to dashboards or data tools is a plus
Excellent written and verbal communication, with the ability to handle sensitive investor issues with empathy and clarity
High ownership, attention to detail, and the ability to work against tight regulatory deadlines
Why This Role Rocks
You'll sit at the intersection of investor trust and regulatory compliance — every grievance you resolve and every insight you surface directly shapes a better, safer investing experience for millions of Indians.
By applying for this position, you acknowledge that you have reviewed our Prospective Employee Privacy Notice, which outlines how Upstox collects, uses, and protects your Personal Information ("PI"). I accept Upstox's Prospective Employee Privacy Notice.