Senior Product Manager - Conversational AI
IDFC FIRST Bank · Mumbai
- Experience5–10 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelsenior
- Posted23 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Mumbai in financial services. This role looks for around 5+ years of experience.
Skills
- Generative AI
- NLP
- LLMs
- Conversational interfaces
- Product management
- Ethical AI
- Regulatory compliance
The role
A product manager in digital banking develops Generative AI products for customer engagement and operations, defining roadmaps and designing NLP- and LLM-powered conversational interfaces. They lead scalable AI product delivery, establish responsible AI practices, and connect automated workflows with digital banking experiences. Their defining skills include Generative AI, NLP, and LLMs, alongside conversational interfaces, ethical AI, regulatory compliance, product strategy, and stakeholder management.
Full job description
Job Requirements
About the Role
As a Senior Product Manager – Conversational AI at IDFC FIRST Bank, you will lead the development and scaling of Generative AI-powered products that transform customer experiences across digital and assisted banking channels. You will define product strategy, collaborate with cross-functional teams, and ensure responsible AI adoption to drive hyper-personalization, automation, and innovation.
Key Responsibilities
Primary Responsibilities
Define and execute the product vision, roadmap, and strategy for Generative AI initiativesIdentify high-impact AI use cases across customer engagement, operations, compliance, and riskLead end-to-end development of AI-driven products in collaboration with Data Science, Engineering, and Business teamsEstablish success metrics (KPIs) and drive continuous product iteration based on insightsEnsure AI models are scalable, explainable, fair, and securePartner with Legal & Compliance to meet ethical and regulatory standardsDesign intelligent conversational interfaces and automated workflows to enhance digital bankingLeverage NLP, LLMs, and multi-modal AI for personalized customer interactions
Secondary Responsibilities
Collaborate with Digital Banking, Growth, Marketing, and Customer Support teams for seamless AI integrationEducate internal teams on AI capabilities and promote responsible AI usageStay updated on AI trends, technologies, and regulatory developments
What We Are Looking For
Education
Bachelor’s degree in a relevant streamPostgraduate degree in any stream (preferred)
Experience
5 to 10 years of experience in product management, with exposure to AI/ML technologies and digital transformation initiatives
Skills and Attributes
Strong understanding of Generative AI, NLP, LLMs, and conversational interfacesProven ability to lead cross-functional teams and deliver scalable AI productsExcellent analytical, strategic thinking, and stakeholder management skillsFamiliarity with ethical AI practices and regulatory compliancePassion for innovation, customer experience, and emerging technologies