Senior Manager - Hyperlocal Logistics
Truemeds · Mumbai
- Experience2–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelsenior
- Posted21 Sept 2026
About Truemeds
Truemeds is hiring in Mumbai in pharma biotech. This role looks for around 2+ years of experience.
Skills
- hyperlocal logistics
- fleet operations
- last-mile operations
- operational metrics
- cost management
- process improvement
- service-level agreements
- stakeholder management
- fleet utilization
The role
A hyperlocal logistics operations manager at a digital pharmacy marketplace oversees fleet operations, optimizes last-mile delivery and fleet utilization, and manages operational metrics, cost management, and service-level execution across assigned locations. Stakeholder management and process improvement support reliable delivery performance and escalation resolution.
Full job description
Hyperlocal Lead
About the RoleWe are looking for a Hyperlocal Lead to own and drive day-to-day hyperlocal fleet operations across the network. The role will be responsible for ensuring operational efficiency, strong service levels, cost control, and consistent execution across the fleet.
Key ResponsibilitiesOwn end-to-end hyperlocal fleet operations across assigned locations.Drive fleet performance with a focus on TAT, adherence, RTO, and cost efficiency.Monitor fleet capacity and ensure optimum utilization of the available fleet.Identify operational gaps and work with relevant teams to improve service levels.Track operational performance and take corrective actions wherever required.Drive adherence to defined processes and operational SLAs.Work closely with city, warehouse, and operations teams to resolve day-to-day operational issues.Monitor fleet-related costs and identify opportunities for optimization.Ensure smooth execution of new operational initiatives and process improvements.Manage escalations and ensure timely closure of critical operational issues.Work closely with senior leadership to review performance and drive improvement initiatives.
Key KPIsFleet share / utilizationTATAdherenceRTOCost per delivery / operational costOverall fleet performance
Ideal CandidateExperience in Q-commerce, e-commerce, hyperlocal logistics, or last-mile operations.Strong experience in managing fleet/operations at scale.Strong understanding of operational metrics and cost management.Ability to manage multiple stakeholders and drive execution.Strong analytical and problem-solving skills.Comfortable working in a fast-paced, high-ownership environment.