Senior Manager Customer Support

ZingHR · Mumbai

  • Experience11–16 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted16 Sept 2026
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About ZingHR

ZingHR is hiring in Mumbai in technology software. This role looks for around 11+ years of experience.

Skills

  • HRMS
  • HCM
  • Payroll
  • SaaS
  • SLA
  • CSAT
  • TAT
  • MTTR
  • FCR
  • People management
  • Process improvement

The role

A customer support manager at a human resources software company leads enterprise support operations, applies HRMS and SaaS expertise, and improves SLA, CSAT, MTTR, and FCR performance. The role manages support teams and enterprise customer escalations while partnering with Product and Engineering.

Full job description

We're Hiring | Senior Manager – Customer Support | Mumbai

ZingHR is looking for an experienced Customer Support professional to take end-to-end ownership of our Customer Support function for enterprise HRMS customers.

What we're looking for:

11–16 years of experience in Customer Support / Product Support / Client ServicesStrong HRMS / HCM / Payroll / SaaS experienceExperience managing support teams and enterprise customer escalationsStrong exposure to SLA, CSAT, TAT, MTTR & FCRExperience working closely with Product & Engineering teamsStrong people management and process improvement skills

📍 Location: Mumbai💼 Experience: 11–16 Years

If you're someone who can own, structure and scale a Customer Support function, we'd love to hear from you.