Sales Associate – Hermès JWP Mumbai Store

General Role

As a sales associate, you will be the face of the Maison for JWP store, delivering an exceptional client experience that reflects our heritage and values. You will be responsible for all sales activities. You will drive sales, nurture long-term client relationships and uphold the highest standards of service in line with the local commercial strategy defined by management.

Major Responsibilities:

Sales Excellence:Achieve the individual sales target on monthly basisContribute actively towards achieving the collective target to support the store sales budgetStrong retail sense, at ease with numbersBuild a strong portfolio of clients (including VIC’s)Team player spiritRespect of the Brand integrity and capacity to bring quality in sales as per management requirement Client Engagement:Create memorable experiences as per Group CX guidelinesAnticipate clients’ needs and requestsRecruit 5 to 10 new clients on monthly basisClienteling activities to be performed on weekly basisKeep customers informed about new products or services, changes, etc. Communicate the feedback gathered through in-store activities to the store management Inventory & OperationsResponsible for the daily store operationsVM contribution to maintain a pleasant shopping environment consistently with the brand imageRemain disciplined by adopting the 5S + Smart Ops processProvide guidance and training to junior SAs or newcomersStrong support for all retail or communication events (clients list)Billing sales in line with business requirementOther duties as assigned by store management ComplianceCapacity to handle invoicing process in line with defined internal processesStrict respect of our internal procedures linked to compliance & ethicsExemplary attitude & behavior in FOH & BOH

Requirements & Capabilities:

At least 3-4 years of relevant experience in luxury industryProven track record for sales Impeccable grooming and professional demeanor aligned with luxury standardsStrong Interpersonal skills (communication)Passion for luxury retail industry Genuine interest in fashion and understand high quality products Fluent in English, Hindi, French basic knowledge is an advantage Basic computer skills

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.