Renewals Specialist
BrowserStack · Mumbai
- Experience2–7 yrs
- SalaryNot disclosed
- Work moderemote
- Posted29 Sept 2026
About BrowserStack
BrowserStack is hiring in Mumbai in technology software. This role looks for around 2+ years of experience.
Skills
- SaaS account management
- contract negotiation
- customer retention
- Salesforce
- cross-selling
- upselling
- CRM
The role
A renewals specialist at a SaaS product company manages contract renewals, drives account expansion, and strengthens customer retention through SaaS account management, Salesforce, and customer retention. The role also uses contract negotiation and cross-selling to grow existing accounts.
Full job description
Location: This is a remote position; however, the role requires the candidate to be based in Mumbai.
Role in nutshell:
You will be managing a regional portfolio, ensuring on-time renewals and retention. Identifyingand driving cross-sell and up-sell opportunities, negotiating contracts with sales, finance and legal, and collaborating with the sales and CSM functions will be essential for this role.
Desired experience:
2-7 years of Renewals or Account Management experience in a SaaS organisationStrong communication and negotiation skills - competent at providing clear and concise guidance through emails, over the phone, or in-person with a casual and confident tone.Ability to cross-collaborate effectivelyKnowledge of SFDC or similar CRM toolsWhat will you do?
What will you do?
Manage customer contract renewal process and present to key clients and senior-levelexecutives to negotiate and close contract renewals.Establish and maintain long-term relationships to maximise future retention and revenueopportunitiesDrive contract expansion by creating upsell opportunities, and finding creative ways todrive more value in the account at renewal time.Coordinate with BrowserStack customer-facing teams to meet, develop and implementstrategic retention plans to accommodate goals.Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximise customer retention.Manage account and contact information through the entire customer lifecycle process using Salesforce.comRemain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts
Benefits:
In addition to your total compensation, you will be eligible for following benefits, which will begoverned by the Company policy:
Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-lawStatutory Benefits: Gratuity per the Payment of Gratuity Act, 1972Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leavesRemote-First work environment that allows our people to work from homeRemote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an