Product Solution Engineer

About Juspay

Juspay is a leading multinational payments technology company, powering superior conversion rates, seamless customer experiences, cost optimization, and fraud reduction at scale for 500+ top global enterprises and banks. Founded in 2012, the company processes over 300 million daily transactions, exceeding an annualized total payment volume (TPV) of $1 trillion with 99.999% reliability. Headquartered in Bangalore, India, Juspay’s global network of 1200+ payment experts operates across San Francisco, Dublin, São Paulo, and Singapore.

Juspay offers a modular and interoperable product suite for merchants that includes open-source payment orchestration, seamless authentication, payment tokenization, fraud & risk management, global payouts, end-to-end reconciliation, unified payment analytics, and more. For banks, Juspay’s offerings include end-to-end white label payment gateway solutions & real-time payments infrastructure.

Role OverviewYou must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.

Responsibilities• Take ownership of customer issues and requests through to resolution• Research, diagnose and troubleshoot issues following SLAs• Guide non-technical users through the issue resolution process• Product integration support for merchants• Collect and document information about users problems for future references• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Provide prompt and accurate feedback to customers• Document knowledge in the form of knowledge base tech notes and articles• Collaborate with team for application enhancements

Qualification• 1 to 4 years of experience working in application and technical support.• B.Tech/BE in any discipline.• Excellent trouble-shooter. Strong analytical and problem-solving skills.• Decent programming skills and SQL knowledge. Able to understand the code.• Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.• Ability to collaborate across teams and strong interpersonal skills.