Product Manager
IDFC FIRST Bank · Mumbai
- Experience3–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted2 Sept 2026
About IDFC FIRST Bank
IDFC FIRST Bank is hiring in Mumbai in financial services. This role looks for around 3+ years of experience.
Skills
- Agile
- user stories
- market research
- competitive analysis
- product lifecycle management
- customer experience
- digital channels
- product strategy
- product roadmap
- user flow diagrams
- data flow diagrams
The role
A product manager at a banking and financial services company leads digital channels and customer experience solutions, shaping Agile product management and user stories for customer-first releases. The role applies market research and competitive analysis to guide product strategy and roadmap decisions.
Full job description
Responsibilities:
Lead product lifecycle management for digital channels and customer experience solutions.
Collaborate with cross-functional teams, including design, platform, and operations, to define product requirements and deliver high-quality solutions.
Champion customer-centricity throughout the organization and drive initiatives to increase customer satisfaction and loyalty.
Build and maintain relationships with stakeholders to leverage their expertise and drive innovation.
Work with other Product Managers and businesses to ensure the products and services are always designed with customer-first solutions.
Help teams with Agile project management and work with project management leads and tech for delivery.
Create user stories with acceptance criteria, responsible for creating various user flow diagrams, and data flow diagrams.
Ensure process adherence, testing, and timely release of Products.
Secondary Responsibilities:
Conduct market research and competitive analysis to identify emerging trends and opportunities for product improvement.
Support customer support teams by providing product expertise and resolving escalated customer issues.
Contribute to the development of product documentation, including user manuals, FAQs, and training materials.
Managerial and Leadership Responsibilities:
Lead cross-functional project teams, ensuring alignment on project goals, timelines, and deliverables.
Collaborate with senior leadership to establish product strategy and roadmap, advocating for resources and investment as needed.
Serve as a role model for customer-centricity and product excellence within the organization, inspiring others to prioritize customer needs and satisfaction.
Key Success Metrics:
Increase in product usage and adoption rates, demonstrating the effectiveness of product lifecycle management efforts.
Timely delivery of high-quality product releases, measured by adherence to project timelines and release schedules.
Positive feedback from stakeholders and cross-functional teams indicating strong collaboration, effective communication, and alignment on product requirements and deliverables.