Product Manager - Digital Healthcare Solutions

Job OverviewProduct Manager (PM) - Digital Healthcare Solutions, is responsible for defining the strategy, roadmap, and feature requirements for hardware and software products that support healthcare delivery. The role focuses on optimizing clinical and operational workflows, enabling staff efficiency, and improving patient outcomes to drive operational excellence.

Responsibilities and Essential DutiesBe the Technical Spokesperson for DHS for all technical related inquiriesCreate & Review all DHS technical quotations for sales teamInitiate/Develop end customers workshops to technically train & promote DHS solutionsManage software updates, including coordinating with Partner’s (distributors and hospitals) IT personnelRegulatory approvals & Complaint HandlingOwn the Installed base/existing customers and work on continuous communications to ensure customer satisfaction/operations and promote add on modules & service agreementsLead technical discussions during for sales negotiation meetingsAnalyze project funnel and submit accurate forecast. Gforce funnel review & plan inventoryStock monitoring and co-ordinate with logistics to ensure availability of stocks and responsible to track / movement of demo inventory.To improve monitoring of project funnel and forecast accuracy(+/- 5% as a target).Submission of Monthly report. S&OP Planning and Forecasting for DHS Products.Forecast Planning and review calls with sales colleagues.KOL creation and managementCoverage & Contact– Regular meetings with all key customersPlan, Co-ordinate and execute Marketing programs to create pull in the market for entire range of DHS Portfolio.Lead Generation through marketing events, customer meetings & follow upsCreate Marketing tools, presentations, offer formats, etc.

Qualification (Knowledge, Skills and Abilities):Bachelor’s degree in computer science/applicationsMinimum 5-7 years’ experience in related domainEducation within IT combined with profound experience in application support and customerRelationsTechnical & Regulatory Awareness:

Basic networking and data security principlesHL7, DICOM,PACS & FHIR standards for interoperabilityCloud vs. on-pre deploymentCybersecurity in healthcare environmentsIndia DPDP – Digital Personal Data ProtectionHospital accreditation standards (NABH, JCI)Experience with network, implementation and administration of servers (Microsoft) combined with great knowledge of SQLKnowledge of Microsoft Office and Visio Applications. Preferably, experience from a similar support functionDeep understanding of IT Infrastructure and iHIS requirementsKnowledge of the CSSD & OR Department workflow will be an advantageExcellent presentation and objection-handling skills.Excellent planning and implementation skills.Ability to work remotely with minimal supervision.Good communication skills face to face and over the phone and able to convert heavy technical information to a non-technical audienceStructured, methodical, analytical and systematic in problem solvingAbility to forge and maintain relationships with customersMust be a team player