Product Analyst (Customer Experience)

IDFC FIRST Bank · Mumbai

  • Experience2–6 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted2 Sept 2026
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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Mumbai in financial services. This role looks for around 2+ years of experience.

Skills

  • SQL
  • Python
  • R
  • Mixpanel
  • Amplitude
  • Google Analytics
  • Tableau
  • Power BI
  • Looker
  • A/B testing
  • Funnel analysis
  • Cohort analysis
  • Retention analysis
  • Product analytics
  • Event tracking
  • Data instrumentation

The role

A product analyst at a banking and financial services company analyzes product funnels, retention cohorts, and A/B testing to guide customer experience decisions, using SQL and product analytics tools. The role also applies Python and dashboarding to track adoption, conversion, and lifetime value.

Full job description

The candidate will have responsibilities across the following functions:

Product Funnel and Journey Analysis:

Analyze end-to-end user funnels(acquisition, activation, retention, conversion).

Identify drop-offs, friction points, and growth levers.

Product Metrics Ownership:

Define and track key metrics: DAU/MAU, retention, cohorts, feature adoption, and LTV.

Build dashboards and frameworks for real-time product monitoring.

Experimentation and A/B Testing:

Design and analyzeA/B tests and experiments.

Translate experiment results into product decisions.

Deep-Dive Analysis:

Perform cohort analysis, segmentation, and behavioral analysis.

Generate insights to guide product roadmap and prioritization.

Stakeholder Collaboration:

Work with Product Managers, Engineers, and Business teams.

Communicate insights in a clear, decision-oriented manner.

Data Quality and Tracking:

Ensure proper event tracking, data accuracy, and instrumentation.

Collaborate with engineering on analytics implementation.

Requirements:

StrongSQL (non-negotiable), Experience with Python / R for analysis.

Hands-on with product analytics tools(Mixpanel / Amplitude / GA).

Strong understanding of: Funnels and conversion metrics, Cohort and retention analysis, A/B testing and experimentation.

Experience building dashboards (Tableau / Power BI / Looker).

Education: B. Tech (Tier-1 preferred).

Experience: 2-5 years in Product Analytics / Growth Analytics.

Experience in consumer tech/fintech / product-led companies.

Exposure to growth analytics or experimentation-heavy environments.

Understanding of event tracking/instrumentation.