Opration manager

ICICI Lombard · Mumbai

  • Experience2–7 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted10 Sept 2026
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About ICICI Lombard

ICICI Lombard is hiring in Mumbai in insurance. This role looks for around 2+ years of experience.

Skills

  • insurance operations
  • motor insurance
  • policy servicing
  • Microsoft Excel
  • Microsoft Office

The role

An insurance operations manager at an insurance company handles motor policy endorsements, cancellations and refunds, performs quality checks across internal systems, resolves policy servicing queries, and coordinates with underwriting teams. The role uses Microsoft Excel and Salesforce for operational reporting and case management.

Full job description

Current Role – Operation Manager | ICICI Lombard (Motor CPU)

• Handling motor policy endorsements, cancellations & refunds.

• Performing quality checks on OEM & internal systems within TAT.

• Resolving policy servicing and refund-related queries.

• Coordinating with Sales, Underwriting & CPT teams.

• Preparing weekly MIS and refund tracker reports.

• Managing pending cases and ensuring timely resolution.

• Collaborating with OEM partners like Maruti, Hyundai, Toyota, Kia, MG, Hero & TVS.

Previous Role – Operation Manager | Bharti AXA

• Created and maintained Excel MIS & SFDC reports.

• Supported customer service operations and case management.

• Tracked operational performance and ensured timely issue resolution.

Qualifications

Bachelor's degree or equivalent experience Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized Strong leadership skills