Operations Tracking Manager

Truemeds · Mumbai

  • Experience4–5 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted21 Sept 2026
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About Truemeds

Truemeds is hiring in Mumbai in pharma biotech. This role looks for around 4+ years of experience.

Skills

  • live operational monitoring
  • dispatch operations
  • logistics operations
  • data analytics
  • operational dashboards

The role

An operations manager at a pharmaceutical marketplace owns live control towers for dispatch and logistics operations, tracks adherence and first-attempt delivery, and uses operational dashboards to resolve network exceptions. The role applies data analytics and stakeholder management to improve in-day execution across warehouse and dispatch teams.

Full job description

Operations Tracking Manager

About the RoleWe are looking for an Operations Tracking Manager to own the live control tower for forward-flow operations. The role will focus on real-time monitoring of dispatch waves, cut-off adherence, and in-day execution to ensure smooth and timely order movement across the network.

Key ResponsibilitiesOwn the live control tower for forward-flow operations.Monitor dispatch waves and operational movement in real time.Track cut-off adherence and ensure timely execution of planned dispatches.Monitor daily operational performance and identify deviations.Track TAT and adherence across the network.Identify operational bottlenecks and coordinate with relevant teams for resolution.Monitor first-attempt delivery performance and highlight exceptions.Drive timely action on operational deviations and escalations.Maintain regular operational dashboards and performance reports.Work closely with operations, warehouse, dispatch, and other stakeholders to ensure smooth execution.Use data and analytics to identify recurring issues and improvement opportunities.

Key KPIsAdherenceFirst-attempt successTATDispatch / cut-off adherenceOperational exceptions and resolution TAT

Ideal Candidate4–5 years of experience in control tower, business operations, e-commerce, or 3PL environments.Strong analytical and data-driven approach.Experience in live operational monitoring / control-tower environments.Strong understanding of dispatch and logistics operations.Ability to work in a high-pressure, fast-paced environment.Strong stakeholder management and problem-solving skills.

Preferred BackgroundControl Tower / Business Operations / E-commerce / 3PL