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MDS AMEA Customer Experience Regional Lead at Mondelez — Mumbai

Experience12–13 yrs
SalaryNot disclosed
RoleBusiness Operations
Work modeonsite
Posted13 Oct 2026

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About Mondelez

Mondelez is hiring in Mumbai in consumer goods. This role looks for around 12+ years of experience.

Skills

Order-to-Cash (OTC)
Shared Services Operations
Process Mining
Celonis
Product Management
Business Transformation

The role

Customer experience regional lead at a consumer goods company. Applies OTC and shared services operations expertise to connect process mining insights with business outcomes, using Celonis. Leads transformation and product management across functions.

Full job description

Experience with process mining tools (Celonis preferred) and linking process insights to business outcomes. .

Experience

12+ years of progressive experience in OTC / shared services operations,product management,or transformation leadership. . 3+ years in a senior role (Senior Manager or Director) with cross-functional accountability. . .