Manager – Technical Sales & Customer Service

Principal Activities

Responsible for workload allocation, management reporting, assist team members on day-to-day activities.Responsible for team deliverables. Once a task is assigned to a team member, that team member will be the direct point of contactAble to provide inputs to optimize and improved the Selection Program for all types of Pumps in the portfolio of Allweiler IndiaFocus on standardization of processes and systems in Technical sales and Customer Service.Review and assist in Techno-commercial proposals; Should be able to provide technical support to the customers.Responsible for achieving the team KRAs and organization goals for the team.Drive improvement activities in the team & involve in process simplification actions.Provides technical assistance during the detailed engineering phase of inquiries and projects through product applications and specifications to provide an engineered solution for integration.Analyses specifications, application data sheets, inquiry data sheets or other similar documents to determine if the desired specifications can be met.Defines the products and their interrelationships to meet the functional and performance requirements.Verified / Prepares estimates/quotes for non-price listed products and other pertinent data required to satisfy customer requirements.Maintains and improves technical competency, staying current with changes in the industry.Completes and maintains all required paperwork, quotes, quote log, and other required documentation.Learns and understands customer's requirements and application to make appropriate product recommendations.Evaluates inquiries and specifications to create formal proposals for sales managers, distributors, and other customers.Ensure complete and correct handover of the orders to operation teamFocus on driving efficient Kick off processEstablish and track performance metrics, monitor the inside sales dashboard and benchmark against best practices to enhance service levels of technical sales and customer services team

Candidate Requirements

Knowledge Skills & Abilities

Technical Skills

Should have experience in handling teamExpert knowledge in international standards & specifications.Very good knowledge in materials and specifications used in the various industries, applications & different requirementsShould have knowledge of key segments like Power Plants, Oil & Gas and other General Industries.

Soft Skills

Listening and counselling skills.Team building and Leadership skillsCommunication and presentation skills.Negotiation & Influencing skills.Problem analysis and decision making, Analytical skills

Education & Experience

Education: Graduate in Mechanical, Instrumentation or Chemical technologyExperience: 12 + years of industry experience