Manager - Global Service Provider

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

The role owns the design and development of solution architecture with respect to technical solution design and service design for complex solutions in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains with the objective of increasing revenue, profitability, and market competitive. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results.

Minimum Qualifications & Experience

Bachelors degree in engineering; 5-8 Years relevant experience

Other Knowledge & Skills

Ability to translate customer and business requirements into technical solutions.Understanding on Service Provider market, Enterprise Architecture, business concepts, processes, and requirementsExperience in creating HLD and LLDDeveloping creative, logical solutions and assisting in the presentation of findings and recommendations to clientsIndustry domain knowledge of key technology and industry trendsExperience of delivering consulting assignments for customers in design/architecture area

Strong Expertise In

Submarine cable systemsOptical transport and DWDM technologiesCarrier Ethernet servicesGlobal IP Transit and Internet servicesInternet ecosystem and peeringGlobal Internet routingPrivate IP VPN solutionsMPLS Layer 2 and Layer 3 VPN servicesInternational network architecturesCarrier interconnect solutionsSIP signalling and Voice routing.Service Provider Channel to Enterprise: Experience designing and positioning SD-WAN, SASE, cloud connectivity, managed WAN, multi-cloud networking, secure remote access, and hybrid network solutions.Cloud Solutions: Working knowledge of cloud services and architectures, including IaaS, PaaS, DBaaS, cloud-native solutions, identity and secrets management, and deployment/connectivity models across AWS, Microsoft Azure, and Google Cloud.Security Solutions: Strong understanding of managed security services, DDoS protection, firewalls, SASE, secure web gateways, cloud security, zero-trust architectures, and threat prevention and detection. Particular emphasis is placed on DDoS solution design and customer-facing engagements.Unified Communications: Knowledge of cloud voice, SIP trunking, UCaaS, CCaaS, CPaaS, Voice AI, contact center solutions, and enterprise collaboration platforms.Mobility & Industry Solutions: Familiarity with IoT, fleet and vehicle management, smart industry/Industry 5.0 use cases, campus and LAN networking, and digital transformation initiatives.

Key Responsibilities

Serve as a technical expert on solutions design, development, and implementation requirements to address business needs. Analyse the functionality and constraints of recommended solution across multiple systems or platforms or applications.Scan the technology requirements of market, participate in product development activities, represent in customer or marketing forums to increase brand awareness.Ensure compatibility, interoperability, stability, and usability of solution architecture.Design and deliver complex solutions as per customer requirements. Work with various stakeholders including sales team, products team, engineering team to jointly assess customer requirements.Support the Product team through the product development lifecycle and provide inputs on product features from a business requirements or customer perspective.Work with clients, internal stakeholders to provide integrated solution architecture across multiple products to meet the client requirements. Provide an expertise to internal teams and or or external vendors and partners to design complex solutions and ensure effective delivery of the same.Create and review architecture and solution design artifacts. Proactively provide guidance on engineering methodologies, standards, and best practices.Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle (Pre-sales, Delivery, Support)The role may be an individual contributor or may lead a small team.