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Lead - Service at Incred — Mumbai

Experience10–20 yrs
SalaryNot disclosed
Work modeonsite
Levelexecutive
Posted22 Sept 2026

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About Incred

Incred is hiring in Mumbai in financial services. This role looks for around 10+ years of experience.

Skills

service strategy
customer feedback analysis
service training
KPI monitoring
continuous improvement

The role

A customer success manager at a financial services company develops service strategies, analyzes customer feedback, and delivers service training. The role monitors service effectiveness and drives continuous improvement.

Full job description

Develop and implement comprehensive service strategies to drive business growth.

Collaborate with cross-functional teams to identify and prioritize service improvement opportunities.

Analyze customer feedback and market trends to inform service decisions.

Design and deliver training programs to enhance team members' service skills.

Monitor and report on key performance indicators to measure service effectiveness.

Foster a culture of continuous improvement within the team.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.