Intern – CRM & Marketing Operations

Key ResponsibilitiesCRM Campaign SupportAssist in the execution of CRM campaigns across Email, SMS, WhatsApp, and Push Notification channels.Coordinate campaign calendars and ensure timely deployment of customer communication.Support customer segmentation and audience selection for targeted campaigns.Help maintain CRM databases and ensure data accuracy.Agency CoordinationAct as a day-to-day point of contact for creative, CRM, and media agencies.Follow up on campaign deliverables, timelines, and approvals.Coordinate with agencies to ensure assets, creatives, and reports are delivered on schedule.Track action items and maintain campaign documentation.Data Analysis & ReportingExtract and compile campaign performance data from CRM and marketing platforms.Prepare weekly and monthly dashboards covering key metrics such as open rates, click rates, conversions, and customer engagement.Identify trends and provide basic insights to improve campaign performance.Support ad hoc data requests from the marketing team.Marketing OperationsAssist in maintaining campaign trackers, reports, and project timelines.Support the team in monitoring campaign execution and quality checks.Work cross-functionally with marketing, design, e-commerce, and agency partners.