Engineer - Global Customer Service Operations
Tata Communications · Mumbai
- Experience0–0 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted22 Sept 2026
About Tata Communications
Tata Communications is hiring in Mumbai in telecom. This role looks for around 0+ years of experience.
Skills
- IP networking
- Transmission networks
- Network troubleshooting
The role
An engineer supporting global customer service operations at a connectivity and network services company. Handles service degradation, down calls, and service requests through network troubleshooting, applying IP networking and Transmission networks knowledge to coordinate restoration and customer updates.
Full job description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
To support customers for the daily down calls, service degradation cases, and service requests.
Perform First level troubleshooting followed by timely updates to the customer within the prescribed turnaround time.
Follow up with TCL internal teams for resolution & support.
Follow up with the customer for customer-end dependency cases.
Follow up with customers to clear permission issues for last-mile migration.
Escalation within internal teams for timely restoration of customer services.
Escalation within customer teams for timely restoration of customer services.
Use of internal tools for troubleshooting the issues.
Good communications skills.
Basic knowledge of IP and transmission network